/* Reoura — design system (matches the approved prototype)
   Layout: fixed left rail + scrolling workspace; the rail becomes a top scroller on narrow screens. */
:root{
  --bg:#F2F4F1; --surface:#FFFFFF; --surface-2:#EBEFEB; --ink:#14201B; --ink-2:#55625C; --ink-3:#77837D; --line:#DAE1DC;
  --accent:#0B7A63; --accent-ink:#FFFFFF; --accent-soft:#DAEFE7;
  --gold:#A5761A; --gold-soft:#F5E9CF;
  --s-new:#2F62D0; --s-active:#1C8A56; --s-due:#B07A06; --s-overdue:#CC5B16; --s-risk:#C0392D; --s-lost:#76817C;
  --wa:#128C7E;
  --shadow:0 1px 2px rgba(20,32,27,.05),0 10px 28px rgba(20,32,27,.07);
  --overlay:rgba(12,20,17,.45);
  --f-display:"Bricolage Grotesque","Segoe UI",system-ui,sans-serif;
  --f-body:"Onest","Segoe UI",system-ui,sans-serif;
  --f-urdu:"Noto Nastaliq Urdu","Jameel Noori Nastaleeq","Urdu Typesetting","Onest","Segoe UI",system-ui,sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#0E1412; --surface:#151D1A; --surface-2:#1B2521; --ink:#E6EEEA; --ink-2:#A0AFA8; --ink-3:#7F8D87; --line:#27332E;
  --accent:#3DC19F; --accent-ink:#04231B; --accent-soft:#12372E;
  --gold:#E0B25A; --gold-soft:#3A2F17;
  --s-new:#7EA2F2; --s-active:#4CC98B; --s-due:#E3B23C; --s-overdue:#F08A4B; --s-risk:#F06B5E; --s-lost:#95A19B;
  --wa:#3DC19F;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 10px 28px rgba(0,0,0,.25);
  --overlay:rgba(0,0,0,.6); color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0E1412; --surface:#151D1A; --surface-2:#1B2521; --ink:#E6EEEA; --ink-2:#A0AFA8; --ink-3:#7F8D87; --line:#27332E;
  --accent:#3DC19F; --accent-ink:#04231B; --accent-soft:#12372E;
  --gold:#E0B25A; --gold-soft:#3A2F17;
  --s-new:#7EA2F2; --s-active:#4CC98B; --s-due:#E3B23C; --s-overdue:#F08A4B; --s-risk:#F06B5E; --s-lost:#95A19B;
  --wa:#3DC19F;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 10px 28px rgba(0,0,0,.25);
  --overlay:rgba(0,0,0,.6); color-scheme:dark}

*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
h1,h2,h3{font-family:var(--f-display);margin:0;text-wrap:balance;letter-spacing:-.01em}
p{margin:0}
a{color:inherit}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:6px}
.ic{flex:none}
.num{font-variant-numeric:tabular-nums}
.muted{color:var(--ink-2)}
.faint{color:var(--ink-3)}
.small{font-size:12.5px}
.eyebrow{font-size:11.5px;letter-spacing:.07em;text-transform:uppercase;color:var(--ink-3);font-weight:600}
.urdu,[lang="ur"]{font-family:var(--f-urdu);direction:rtl;text-align:right;line-height:2.1}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}
.skip{position:absolute;left:-999px;top:8px;z-index:100;background:var(--surface);padding:8px 12px;border-radius:8px}
.skip:focus{left:8px}

/* ---------- shell ---------- */
.app{display:grid;grid-template-columns:236px minmax(0,1fr);min-height:100%}
.rail{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:18px;padding:20px 14px;background:var(--surface);border-right:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:10px;padding:0 8px;text-decoration:none;color:inherit;min-width:0}
.brand-mark{width:32px;height:32px;border-radius:9px;background:var(--accent);display:grid;place-items:center;color:var(--accent-ink);flex:none}
.brand-name{font-family:var(--f-display);font-weight:700;font-size:19px;letter-spacing:-.02em}
.brand-sub{display:block;font-size:11.5px;color:var(--ink-3);line-height:1.25;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:150px}
.nav{display:flex;flex-direction:column;gap:2px;overflow:auto}
.nav-label{padding:12px 10px 4px}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--ink-2);text-decoration:none;font-weight:500;white-space:nowrap}
.nav a:hover{background:var(--surface-2);color:var(--ink)}
.nav a.on{background:var(--accent-soft);color:var(--ink)}
.nav a.on .ic{color:var(--accent)}
.nav .ic{width:18px;height:18px}
.nav .count{margin-left:auto;background:var(--s-risk);color:#fff;font-size:11px;font-weight:700;border-radius:99px;padding:1px 7px}
.rail-foot{margin-top:auto;padding:12px 10px 0;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:6px}
.rail-foot form{margin:0}
.main{min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:env(safe-area-inset-top,0px);z-index:20;display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 28px;background:color-mix(in srgb,var(--bg) 90%,transparent);backdrop-filter:blur(8px);border-bottom:1px solid var(--line)}
.topbar h1{font-size:22px}
.topbar .sub{font-size:12.5px;color:var(--ink-2)}
.top-right{margin-left:auto;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.me{width:34px;height:34px;border-radius:50%;background:var(--surface-2);display:grid;place-items:center;font-weight:600;font-size:12.5px;border:1px solid var(--line);text-decoration:none;color:inherit}
.view{padding:24px 28px 48px;display:flex;flex-direction:column;gap:20px;min-width:0}

/* ---------- primitives ---------- */
.card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:18px;min-width:0}
.card-h{display:flex;align-items:center;gap:10px;margin-bottom:14px;flex-wrap:wrap}
.card-h h2{font-size:16.5px}
.card-h .right{margin-left:auto;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.grid-2{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);gap:20px;align-items:start}
.grid-2.even{grid-template-columns:repeat(2,minmax(0,1fr))}
.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}
.stack{display:flex;flex-direction:column;gap:12px}
.stack-lg{display:flex;flex-direction:column;gap:20px}
.row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.row.nowrap{flex-wrap:nowrap}
.spacer{flex:1}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:7px 12px;font-weight:600;font-size:13px;color:var(--ink);white-space:nowrap;text-decoration:none;line-height:1.4}
.btn:hover{border-color:var(--ink-3)}
.btn .ic{width:16px;height:16px}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{filter:brightness(1.07)}
.btn.wa{background:var(--wa);border-color:var(--wa);color:#fff}
:root[data-theme="dark"] .btn.wa{color:#04231B}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]) .btn.wa{color:#04231B}}
.btn.ghost{background:transparent;border-color:transparent;color:var(--ink-2)}
.btn.ghost:hover{background:var(--surface-2);color:var(--ink)}
.btn.danger{color:var(--s-risk)}
.btn.danger-solid{background:var(--s-risk);border-color:var(--s-risk);color:#fff}
.btn.sm{padding:5px 10px;font-size:12.5px}
.btn.big{padding:10px 16px;font-size:14px}
.btn.block{width:100%}
.btn[disabled],.btn.disabled{opacity:.5;cursor:not-allowed;pointer-events:none}
.inline{display:inline}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;border-radius:99px;padding:2px 9px 2px 8px;white-space:nowrap;color:var(--c,var(--ink-2));background:color-mix(in srgb,var(--c,var(--ink-3)) 13%,transparent)}
.pill::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--c,var(--ink-3))}
.pill.plain::before{display:none}
.st-booked{--c:var(--s-new)} .st-confirmed{--c:var(--s-active)} .st-checked_in{--c:var(--accent)} .st-completed{--c:var(--ink-3)}
.st-cancelled{--c:var(--s-lost)} .st-no_show{--c:var(--s-risk)} .st-open{--c:var(--s-due)} .st-billed{--c:var(--s-active)} .st-void{--c:var(--s-lost)}
.tier{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:700;border-radius:6px;padding:1px 7px;white-space:nowrap;border:1px solid var(--line);color:var(--ink-2)}
.tier.vip{background:var(--gold-soft);color:var(--gold);border-color:transparent}
.avatar{width:36px;height:36px;border-radius:50%;display:inline-grid;place-items:center;font-weight:700;font-size:13px;flex:none;color:var(--ink);background:color-mix(in srgb,var(--h) 22%,var(--surface))}
.avatar.lg{width:64px;height:64px;font-size:21px}
.avatar.sm{width:28px;height:28px;font-size:11px}
.who{display:flex;align-items:center;gap:10px;min-width:0;text-decoration:none;color:inherit}
.who b{display:block;font-weight:600;overflow:hidden;text-overflow:ellipsis}
.who span.s{display:block;font-size:12.5px;color:var(--ink-3)}
.link{color:var(--accent);font-weight:600;text-decoration:none;background:none;border:0;padding:0}
.link:hover{text-decoration:underline}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border:1px solid var(--line);background:var(--surface);border-radius:99px;padding:5px 11px;font-size:12.5px;font-weight:600;color:var(--ink-2);text-decoration:none;white-space:nowrap}
.chip.on{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.chip .n{opacity:.65;margin-left:4px}
.divider{height:1px;background:var(--line);margin:4px 0}
.note{font-size:12.5px;color:var(--ink-2);background:var(--surface-2);border-radius:10px;padding:10px 12px}
.check-list{display:flex;flex-direction:column;gap:6px;font-size:13px}
.check-list div{display:flex;gap:8px;align-items:flex-start}
.ok{color:var(--s-active)} .warn{color:var(--s-due)} .bad{color:var(--s-risk)}
.empty{padding:28px 16px;text-align:center;color:var(--ink-3)}
.empty .btn{margin-top:12px}

/* ---------- forms ---------- */
.form{display:flex;flex-direction:column;gap:16px}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 16px}
.form-grid .full{grid-column:1/-1}
.form-grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px 16px}
label.lbl,.lbl{display:block;font-size:12.5px;font-weight:600;color:var(--ink-2);margin-bottom:5px}
.hint{font-size:12px;color:var(--ink-3);margin-top:4px}
.field{width:100%;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:8px 11px;min-height:38px}
textarea.field{min-height:84px;resize:vertical;line-height:1.5}
.field:focus{outline:2px solid var(--accent);outline-offset:0;border-color:transparent}
.field[aria-invalid="true"]{border-color:var(--s-risk)}
.field-error{color:var(--s-risk);font-size:12.5px;margin-top:4px;font-weight:500}
.input-icon{position:relative}
.input-icon .ic{position:absolute;left:11px;top:11px;color:var(--ink-3);pointer-events:none}
.input-icon .field{padding-left:34px}
.consent{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border:1px solid var(--line);border-radius:10px;font-size:13px;cursor:pointer}
.consent input{margin-top:3px;accent-color:var(--accent);width:16px;height:16px;flex:none}
.consent b{display:block}
.radio-card{display:flex;gap:10px;align-items:center;padding:10px 12px;border:1px solid var(--line);border-radius:10px;cursor:pointer;font-size:13px}
.radio-card:has(input:checked){border-color:var(--accent);background:var(--accent-soft)}
.radio-card input{accent-color:var(--accent)}
.radio-card .n{margin-left:auto;color:var(--ink-3)}
.switch{position:relative;display:inline-block;width:38px;height:22px;flex:none}
.switch input{opacity:0;width:0;height:0;position:absolute}
.switch span{position:absolute;inset:0;border-radius:99px;background:var(--line);transition:background .15s;cursor:pointer}
.switch span::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:var(--surface);box-shadow:0 1px 2px rgba(0,0,0,.25);transition:transform .15s}
.switch input:checked+span{background:var(--accent)}
.switch input:checked+span::after{transform:translateX(16px)}
.switch input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}
.tgl{position:relative;display:inline-block;width:38px;height:22px;flex:none;border:0;padding:0;border-radius:99px;background:var(--line);transition:background .15s}
.tgl::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:var(--surface);box-shadow:0 1px 2px rgba(0,0,0,.25);transition:transform .15s}
.tgl[aria-pressed="true"],.tgl[data-on="1"]{background:var(--accent)}
.tgl[aria-pressed="true"]::after,.tgl[data-on="1"]::after{transform:translateX(16px)}
.svc-grid{display:grid;grid-template-columns:2fr 1.2fr 1fr 1fr 1.3fr;gap:12px}
@media (max-width:900px){.svc-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
.form-actions{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap;padding-top:4px}
fieldset{border:0;margin:0;padding:0;min-width:0}
legend{padding:0}

/* ---------- KPIs ---------- */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.kpis.three{grid-template-columns:repeat(3,minmax(0,1fr))}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:flex;flex-direction:column;gap:4px;min-width:0;text-decoration:none;color:inherit}
a.kpi:hover{border-color:var(--ink-3)}
.kpi .v{font-family:var(--f-display);font-size:26px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums;line-height:1.15}
.kpi .l{font-size:12.5px;color:var(--ink-2);font-weight:500}
.kpi .d{font-size:12px;color:var(--ink-3)}
.kpi.hero{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.kpi.hero .l,.kpi.hero .d{color:var(--accent-ink);opacity:.85}

/* ---------- tables ---------- */
.table-wrap{overflow-x:auto;margin:0 -18px;padding:0 18px}
table{width:100%;border-collapse:collapse;font-size:13.5px}
th{text-align:left;font-size:11.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-3);font-weight:600;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:10px;border-bottom:1px solid var(--line);vertical-align:middle;white-space:nowrap}
td.wrap{white-space:normal;min-width:180px}
tr:last-child td{border-bottom:0}
tbody tr.click{cursor:pointer}
tbody tr.click:hover td{background:var(--surface-2)}
td.r,th.r{text-align:right}
.pager{display:flex;align-items:center;gap:8px;justify-content:space-between;margin-top:12px;flex-wrap:wrap}

/* ---------- list rows ---------- */
.feed{display:flex;flex-direction:column}
.feed-i{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}
.feed-i:last-child{border-bottom:0}
.feed-i time,.feed-i .time{font-size:12.5px;color:var(--ink-3);font-variant-numeric:tabular-nums;min-width:58px}
.src{font-size:12px;color:var(--ink-3)}

/* ---------- message queue ---------- */
.msg{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);gap:16px;padding:16px 0;border-bottom:1px solid var(--line)}
.msg:last-child{border-bottom:0}
.msg textarea.field{min-height:120px;font-size:13px}
.msg.done{opacity:.55}
.msg .actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.sent-ask{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:10px;padding:10px 12px;border-radius:10px;background:var(--accent-soft)}
.group-h{display:flex;align-items:center;gap:8px;margin:6px 0 2px}
.group-h h3{font-size:14.5px}

/* ---------- profile ---------- */
.profile{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:20px;align-items:start}
.p-head{display:flex;gap:16px;align-items:flex-start;flex-wrap:wrap}
.p-head h2{font-size:24px}
.stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:1px;background:var(--line);border:1px solid var(--line);border-radius:12px;overflow:hidden}
.stats div{background:var(--surface);padding:12px;min-width:0}
.stats b{display:block;font-family:var(--f-display);font-size:15px;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.stats span{font-size:12px;color:var(--ink-3)}
.kv{display:grid;grid-template-columns:140px minmax(0,1fr);gap:8px 12px;font-size:13.5px;margin:0}
.kv dt{color:var(--ink-3)}
.kv dd{margin:0;min-width:0;overflow-wrap:anywhere}
.tl{display:flex;flex-direction:column}
.tl-i{display:grid;grid-template-columns:28px minmax(0,1fr);gap:12px;position:relative;padding-bottom:18px}
.tl-i::before{content:"";position:absolute;left:13.5px;top:28px;bottom:0;width:1px;background:var(--line)}
.tl-i:last-child::before{display:none}
.tl-dot{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:color-mix(in srgb,var(--c) 15%,var(--surface));color:var(--c)}
.tl-dot .ic{width:14px;height:14px}
.tl-i b{font-weight:600}
.tl-i .when{font-size:12px;color:var(--ink-3)}
.tl-i .txt{font-size:13px;color:var(--ink-2);overflow-wrap:anywhere}
.tl-visit{--c:var(--accent)} .tl-booking{--c:var(--s-new)} .tl-message{--c:var(--wa)} .tl-reply{--c:var(--s-active)}
.tl-feedback{--c:var(--s-due)} .tl-consent{--c:var(--s-lost)} .tl-alert{--c:var(--s-risk)}

/* ---------- calendar ---------- */
.cal-wrap{overflow-x:auto;margin:0 -18px;padding:0 18px 4px}
.cal{display:grid;grid-template-columns:56px repeat(var(--cols),minmax(150px,1fr));min-width:calc(56px + var(--cols) * 150px)}
.cal-head{position:sticky;top:0;background:var(--surface);z-index:2;padding:8px;border-bottom:1px solid var(--line);font-weight:600;font-size:13px;display:flex;align-items:center;gap:8px;min-width:0}
.cal-times{position:relative;height:var(--h)}
.cal-times span{position:absolute;right:8px;font-size:11px;color:var(--ink-3);transform:translateY(-50%);font-variant-numeric:tabular-nums}
.cal-times span:first-child{transform:none}
.cal-col{position:relative;height:var(--h);border-left:1px solid var(--line);background:repeating-linear-gradient(to bottom,transparent 0,transparent calc(var(--hr) - 1px),var(--line) calc(var(--hr) - 1px),var(--line) var(--hr))}
.cal-ev{position:absolute;left:4px;right:4px;border-radius:8px;padding:5px 8px;font-size:12px;line-height:1.35;overflow:hidden;text-decoration:none;color:var(--ink);background:color-mix(in srgb,var(--c) 16%,var(--surface));border-left:3px solid var(--c);min-height:22px}
.cal-ev:hover{filter:brightness(.97);z-index:3}
.cal-ev b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cal-ev span{color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
.cal-ev.st-cancelled,.cal-ev.st-no_show{opacity:.55;text-decoration:line-through}
.cal-now{position:absolute;left:0;right:0;height:2px;background:var(--s-risk);z-index:2}
.day-nav{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.slots{display:grid;grid-template-columns:repeat(auto-fill,minmax(84px,1fr));gap:8px}
.slot{position:relative}
.slot input{position:absolute;opacity:0;pointer-events:none}
.slot span{display:block;text-align:center;padding:9px 6px;border:1px solid var(--line);border-radius:9px;font-weight:600;font-variant-numeric:tabular-nums;cursor:pointer;background:var(--surface)}
.slot input:checked+span{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.slot input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}

/* ---------- autocomplete ---------- */
.ac{position:relative}
.ac-list{position:absolute;left:0;right:0;top:calc(100% + 4px);z-index:30;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow);max-height:300px;overflow:auto;padding:4px}
.ac-list button{display:flex;width:100%;align-items:center;gap:10px;text-align:left;border:0;background:none;padding:8px;border-radius:8px}
.ac-list button:hover,.ac-list button[aria-selected="true"]{background:var(--surface-2)}
.picked{display:flex;align-items:center;gap:10px;padding:8px 10px;border:1px solid var(--accent);background:var(--accent-soft);border-radius:10px}

/* ---------- toast / dialog ---------- */
#toasts{position:fixed;right:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));z-index:60;display:flex;flex-direction:column;gap:10px;width:min(380px,calc(100% - 32px))}
.toast{background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--c,var(--accent));border-radius:12px;box-shadow:var(--shadow);padding:12px 14px;display:flex;gap:10px;align-items:flex-start;animation:slide .25s ease-out}
.toast.error{--c:var(--s-risk)}
.toast p{font-size:13.5px;flex:1}
.toast button{border:0;background:none;color:var(--ink-3);padding:0}
@keyframes slide{from{transform:translateY(12px);opacity:0}}
dialog{border:1px solid var(--line);border-radius:16px;padding:0;background:var(--surface);color:var(--ink);width:min(560px,calc(100% - 32px));box-shadow:var(--shadow)}
dialog::backdrop{background:var(--overlay)}
.d-head{display:flex;align-items:flex-start;gap:12px;padding:18px 20px 0}
.d-head h2{font-size:19px}
.d-body{padding:16px 20px;display:flex;flex-direction:column;gap:14px}
.d-foot{padding:14px 20px 18px;display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap;border-top:1px solid var(--line)}
.x{margin-left:auto;border:0;background:none;color:var(--ink-3);padding:4px}

/* ---------- login & public pages ---------- */
.solo{min-height:100%;display:grid;place-items:center;padding:24px 16px}
.solo-card{width:100%;max-width:420px;background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:28px 24px;box-shadow:var(--shadow)}
.solo-card h1{font-size:24px}
.pub{max-width:520px;margin:0 auto;padding:24px 16px 48px;display:flex;flex-direction:column;gap:16px}
.pub-brand{display:flex;align-items:center;gap:10px}
.pub-brand b{font-family:var(--f-display);font-size:18px}
.big-check{width:56px;height:56px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent)}
.stars{display:flex;gap:8px;direction:ltr}
.stars label{flex:1}
.stars input{position:absolute;opacity:0}
.stars span{display:grid;place-items:center;height:52px;border:1px solid var(--line);border-radius:10px;font-size:20px;font-weight:700;cursor:pointer}
.stars input:checked+span{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
.stars input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}
.powered{text-align:center;font-size:12px;color:var(--ink-3)}

/* ---------- receipt ---------- */
.receipt{max-width:380px;margin:24px auto;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:24px;font-size:13px}
.receipt table td{padding:6px 0;border:0}
.receipt .tot td{border-top:1px dashed var(--line);font-weight:700;font-size:15px;padding-top:10px}
@media print{
  body{background:#fff;color:#000}
  .no-print{display:none!important}
  .receipt{border:0;margin:0 auto;padding:0}
}

/* ---------- responsive ---------- */
@media (max-width:1280px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:1100px){.grid-2,.grid-2.even,.profile,.grid-3{grid-template-columns:minmax(0,1fr)}.msg{grid-template-columns:minmax(0,1fr)}}
@media (max-width:860px){
  .app{grid-template-columns:minmax(0,1fr)}
  .rail{position:sticky;top:0;height:auto;z-index:30;flex-direction:row;align-items:center;padding:10px 16px;gap:12px;border-right:0;border-bottom:1px solid var(--line)}
  .brand-sub,.brand-name,.nav-label,.rail-foot{display:none}
  .nav{flex-direction:row;overflow-x:auto;scrollbar-width:none;min-width:0;flex:1}
  .nav a{padding:7px 10px}
  .nav a span.t{display:none}
  .nav a.on span.t{display:inline}
  .topbar{position:static;padding:14px 16px}
  .view{padding:16px 16px 40px}
  .stats{grid-template-columns:repeat(2,minmax(0,1fr))}
  .form-grid-3{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:560px){
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .kpis.three{grid-template-columns:minmax(0,1fr)}
  .form-grid{grid-template-columns:minmax(0,1fr)}
  .kv{grid-template-columns:minmax(0,1fr)}
  .kv dt{margin-top:6px}
  .kpi .v{font-size:22px}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}
.cal-slot{position:absolute;left:0;right:0;display:block}
.cal-slot:hover{background:color-mix(in srgb,var(--accent) 8%,transparent)}
.slots>p{grid-column:1/-1}
@media (max-width:560px){
  .feed-i{grid-template-columns:auto minmax(0,1fr)}
  .feed-i>:nth-child(3){grid-column:2;justify-self:start}
  .msg .actions .btn{flex:1 1 auto}
}
[lang="ur"] .slot span,[lang="ur"] .chip,[lang="ur"] [dir="ltr"]{font-family:var(--f-body);line-height:1.5}
/* retention statuses */
.st-new{--c:var(--s-new)} .st-active{--c:var(--s-active)} .st-due{--c:var(--s-due)} .st-overdue{--c:var(--s-overdue)}
.st-at_risk{--c:var(--s-risk)} .st-lost{--c:var(--s-lost)} .st-none{--c:var(--ink-3)}
.act-card{position:relative;display:flex;flex-direction:column;gap:8px;padding:16px 0 16px 16px;border-bottom:1px solid var(--line)}
.act-card:last-child{border-bottom:0}
.act-card .stripe{position:absolute;left:0;top:16px;bottom:16px;width:4px;border-radius:4px;background:var(--c)}
.act-top{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.act-top .who{flex:0 1 auto}
.act-val{margin-left:auto;text-align:right;display:flex;flex-direction:column}
.act-val b{font-family:var(--f-display);font-size:16px;font-variant-numeric:tabular-nums}
.act-card .why{font-size:13px;color:var(--ink-2)}
.act-card .todo{font-size:13.5px;font-weight:600;display:flex;align-items:center;gap:6px}
.act-card .todo .ic{color:var(--accent)}
.act-card .actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.act-card textarea.field{min-height:96px;font-size:13px}
.act-foot{margin-top:4px}
.act-card.done{opacity:.55}
.health{display:flex;height:14px;border-radius:99px;overflow:hidden;gap:2px;background:var(--surface-2)}
.health div{background:var(--c)}
.legend{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px 16px;margin-top:14px}
.legend a{display:flex;flex-direction:column;gap:2px;font-size:12.5px;color:var(--ink-2);text-decoration:none}
.legend b{font-family:var(--f-display);font-size:18px;color:var(--ink);font-variant-numeric:tabular-nums}
.legend i{display:inline-block;width:8px;height:8px;border-radius:2px;background:var(--c);margin-right:6px}
.bars svg{width:100%;height:auto;display:block}
.insight{border:1px solid color-mix(in srgb,var(--accent) 35%,var(--line));background:color-mix(in srgb,var(--accent-soft) 55%,var(--surface))}
.insight .eyebrow{color:var(--accent);display:flex;align-items:center;gap:6px}
.insight p{margin-top:8px;line-height:1.6}
@media (max-width:560px){.act-val{margin-left:0;text-align:left}.legend{grid-template-columns:repeat(2,minmax(0,1fr))}}
.health div.st-new,.legend i.st-new,.health .st-active,.legend i.st-active,.health .st-due,.legend i.st-due,.health .st-overdue,.legend i.st-overdue,.health .st-at_risk,.legend i.st-at_risk,.health .st-lost,.legend i.st-lost{background:var(--c)}
.kpis + .kpis.three{margin-top:-8px}
/* admin panel */
.admin-mark{background:var(--ink);color:var(--bg)}
.admin-app .nav a.on{background:color-mix(in srgb,var(--ink) 10%,transparent)}
.admin-app .nav a.on .ic{color:var(--ink)}
.imp-banner{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 28px;background:var(--ink);color:var(--bg);font-size:13px}
.imp-banner form{margin-left:auto}
.imp-banner .btn{background:var(--bg);color:var(--ink);border-color:var(--bg)}
.pay-banner{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 28px;background:color-mix(in srgb,var(--s-risk) 12%,var(--bg));color:var(--ink);font-size:13px;border-bottom:1px solid color-mix(in srgb,var(--s-risk) 30%,var(--line))}
.feat{display:flex;gap:8px;align-items:flex-start;font-size:13px}
.st-unpaid{--c:var(--s-due)} .st-paid{--c:var(--s-active)} .st-overdue_inv{--c:var(--s-risk)} .st-suspended{--c:var(--s-risk)}
pre.plain{white-space:pre-wrap;font:inherit;margin:0}
@media (max-width:860px){.imp-banner,.pay-banner{padding:10px 16px}}

/* ---------- Part 6: campaigns, marketing, feedback ---------- */
.meter{height:8px;border-radius:99px;background:var(--surface-2);overflow:hidden}
.meter div{height:100%;background:var(--c,var(--accent));border-radius:99px}
.funnel{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin-top:12px}
.funnel div{background:var(--surface-2);border-radius:10px;padding:8px 10px;min-width:0}
.funnel b{display:block;font-family:var(--f-display);font-size:17px;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.funnel span{font-size:11.5px;color:var(--ink-3)}
.camp{display:block;padding:14px 0;border-bottom:1px solid var(--line);text-decoration:none;color:inherit}
.camp:last-child{border-bottom:0}
.camp:hover b{color:var(--accent)}
.bub{background:color-mix(in srgb,var(--wa) 14%,var(--surface));border:1px solid color-mix(in srgb,var(--wa) 25%,var(--line));border-radius:12px 12px 12px 4px;padding:10px 12px;font-size:13.5px;line-height:1.5;white-space:normal;overflow-wrap:anywhere}
.heat{display:inline-block;min-width:28px;padding:2px 6px;border-radius:6px;background:color-mix(in srgb,var(--accent) calc(var(--a,0) * 100%),transparent)}
.ch-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 20px}
@media (max-width:860px){.funnel{grid-template-columns:repeat(2,minmax(0,1fr))}.ch-grid{grid-template-columns:minmax(0,1fr)}}
@media (max-width:520px){.row.nowrap.hours-row{flex-wrap:wrap}.hours-row b{width:100%!important}.hours-row input[type=time]{flex:1;min-width:0}}
/* replies to log */
.reply-row{display:grid;grid-template-columns:minmax(200px,1fr) minmax(0,2fr) auto;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line)}
.reply-row:last-child{border-bottom:0}
.reply-row.done{opacity:.6}
.reply-form{display:flex;gap:6px;flex-wrap:wrap;align-items:center;min-width:0}
.reply-form .field{flex:1;min-width:140px;min-height:32px;padding:4px 10px;font-size:13px}
.reply-form .chip{cursor:pointer}
.reply-form .chip:hover{border-color:var(--accent);color:var(--accent)}
.mini-stars{display:flex;gap:4px;border:0;margin:0;padding:0}
.mini-stars label{cursor:pointer}
.mini-stars input{position:absolute;opacity:0;width:1px;height:1px}
.mini-stars span{display:inline-block;border:1px solid var(--line);border-radius:8px;padding:4px 8px;font-size:12.5px;font-weight:700;color:var(--ink-2)}
.mini-stars input:checked+span{background:var(--accent);border-color:var(--accent);color:#fff}
.mini-stars input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}
@media (max-width:860px){.reply-row{grid-template-columns:minmax(0,1fr)}}
/* action cards: details left, value and buttons right (as in the prototype) */
.act2{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:4px 14px;align-items:center;padding:16px 0 16px 18px}
.act2 .stripe{top:14px;bottom:14px}
.act2 .act-av{align-self:center;text-decoration:none}
.act2 .act-main{min-width:0;display:flex;flex-direction:column;gap:4px}
.act2 .act-name{font-weight:700;color:var(--ink);text-decoration:none}
.act2 .act-name:hover{color:var(--accent)}
.act2 .why,.act2 .todo{margin:0}
.act2 .act-side{display:flex;flex-direction:column;align-items:flex-end;gap:8px;text-align:right}
.act2 .act-val{margin:0;align-items:flex-end}
.act2 .act-val b{font-size:18px}
.act-btns{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.act-btns .btn[disabled]{opacity:.45;cursor:not-allowed}
dialog.wide{width:min(640px,calc(100% - 32px))}
dialog .d-body .actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
@media (max-width:700px){.act2{grid-template-columns:auto minmax(0,1fr)}.act2 .act-side{grid-column:1 / -1;align-items:stretch;text-align:left}.act2 .act-val{align-items:flex-start}.act-btns{justify-content:flex-start}}
.wa-mode{display:inline-flex;align-items:center;gap:6px;color:var(--ink-3);white-space:nowrap}
.wa-mode .field{width:auto;min-height:32px;padding:3px 8px;font-size:12.5px}
@media (max-width:700px){.wa-mode span{display:none}}
/* insights */
.insights{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.ins{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;padding:14px;border:1px solid var(--line);border-radius:12px;background:var(--surface)}
.ins b{display:block;font-size:14.5px;margin-bottom:4px}
.ins p{margin:0;font-size:13px;color:var(--ink-2)}
.ins .ins-act{margin-top:8px;font-weight:600;color:var(--ink);display:flex;gap:6px;align-items:flex-start}
.ins .ins-act .ic{color:var(--accent);flex:none;margin-top:2px}
.ins-ic{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:var(--surface-2);color:var(--ink-2)}
.ins-up .ins-ic{background:color-mix(in srgb,var(--s-active) 15%,transparent);color:var(--s-active)}
.ins-down .ins-ic{background:color-mix(in srgb,var(--s-risk) 13%,transparent);color:var(--s-risk)}
.ins-info .ins-ic{background:var(--accent-soft);color:var(--accent)}
@media (max-width:860px){.insights{grid-template-columns:minmax(0,1fr)}}
.more-replies>summary{list-style:none;margin:12px 0 4px;display:inline-flex}
.more-replies>summary::-webkit-details-marker{display:none}
.more-replies[open]>summary{display:none}
/* reviews */
.sent-split{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px}
.sent-split>div{display:flex;flex-direction:column;gap:2px}
.sent-split .lbl{margin:0}
.sent-split b{font-family:var(--f-display);font-size:22px;font-variant-numeric:tabular-nums}
.issue{padding:14px 0;border-bottom:1px solid var(--line)}
.issue:last-child{border-bottom:0}
.issue.done{opacity:.65}
.rev-table td{vertical-align:top}
.notif{padding:14px 0;border-bottom:1px solid var(--line)}
.notif:last-child{border-bottom:0}
.notif.unread b{color:var(--ink)}
.bell{position:relative;display:inline-grid;place-items:center;width:36px;height:36px;border-radius:50%;border:1px solid var(--line);color:var(--ink-2);text-decoration:none}
.bell .count{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--s-risk);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center}
@media (max-width:860px){.sent-split{grid-template-columns:repeat(2,minmax(0,1fr))}}
dialog{text-align:left;white-space:normal}
/* theme switch */
.theme-switch{display:inline-flex;gap:2px;padding:3px;border:1px solid var(--line);border-radius:99px;background:var(--surface);margin-bottom:10px;align-self:flex-start}
.theme-switch button{display:grid;place-items:center;width:30px;height:26px;border:0;border-radius:99px;background:transparent;color:var(--ink-3);cursor:pointer}
.theme-switch button:hover{color:var(--ink)}
.theme-switch button.on{background:var(--accent-soft);color:var(--accent)}
.theme-switch button:focus-visible{outline:2px solid var(--accent);outline-offset:1px}
/* missing revenue */
.leak-bars{display:flex;flex-direction:column;gap:4px}
.leak-bar{display:grid;grid-template-columns:auto minmax(0,1fr);gap:12px;align-items:center;padding:10px;border-radius:12px;text-decoration:none;color:inherit;border:1px solid transparent}
.leak-bar:hover{background:var(--surface-2)}
.leak-bar.on{border-color:var(--line);background:var(--surface-2)}
.leak-bar.zero{opacity:.55}
.lb-ic{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;color:var(--c);background:color-mix(in srgb,var(--c) 14%,transparent)}
.lb-main{display:flex;flex-direction:column;gap:5px;min-width:0}
.lb-top{display:flex;justify-content:space-between;gap:10px;align-items:baseline;flex-wrap:wrap}
.lb-top b{font-size:14px}
.lb-top .num{font-family:var(--f-display);font-weight:700;font-size:15px;white-space:nowrap}
.leak-bar .meter span{display:block;height:100%;background:var(--c,var(--accent));border-radius:99px}
.fix-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}
.fix{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:start;padding:14px;border:1px solid var(--line);border-radius:12px;background:var(--surface)}
.fix b{display:block;font-size:14.5px;margin-bottom:4px}
.fix p{margin:0;font-size:13px;color:var(--ink-2)}
.fix .ins-act{margin-top:8px;font-weight:600;color:var(--ink);display:flex;gap:6px;align-items:flex-start}
.fix .ins-act .ic{color:var(--accent);flex:none;margin-top:2px}
.fix-n{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:700;font-size:13px}
.sent-split.three{grid-template-columns:repeat(3,minmax(0,1fr))}
.kpi .v.ok{color:var(--s-active)}
.kpi .v.bad{color:var(--s-risk)}
.kpi.leak{border-color:color-mix(in srgb,var(--s-risk) 45%,var(--line))}
.kpi.leak .v{color:var(--s-risk)}
@media (max-width:700px){.fix{grid-template-columns:auto minmax(0,1fr)}.fix .btn{grid-column:2;justify-self:start}.sent-split.three{grid-template-columns:repeat(2,minmax(0,1fr))}}
.pub-quote{margin:0;padding:12px 14px;border-left:3px solid var(--accent);background:var(--surface);border-radius:8px;font-size:14px;color:var(--ink-2);white-space:pre-wrap;overflow-wrap:anywhere}
/* google */
.g-results{display:flex;flex-direction:column;gap:8px}
.g-result{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px;border:1px solid var(--line);border-radius:12px}
.g-review{display:grid;grid-template-columns:auto minmax(0,1fr);gap:12px;padding:14px 0;border-bottom:1px solid var(--line)}
.g-review:last-child{border-bottom:0}
.g-review p{margin:6px 0 0;font-size:13.5px;color:var(--ink-2);white-space:pre-wrap;overflow-wrap:anywhere}
.g-stars{color:#f5a623;letter-spacing:1px;font-size:14px}
.g-stars .off{color:var(--line)}
.g-attr{font-size:12px;color:var(--ink-3);margin-top:10px}
.g-big{font-family:var(--f-display);font-size:40px;font-weight:700;line-height:1}
/* brand logo: light / dark versions follow the theme */
.brand-img{display:inline-block;width:auto;vertical-align:middle}
.brand-img.logo-d{display:none}
:root[data-theme="dark"] .brand-img.logo-l{display:none}
:root[data-theme="dark"] .brand-img.logo-d{display:inline-block}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]) .brand-img.logo-l{display:none}:root:not([data-theme="light"]) .brand-img.logo-d{display:inline-block}}
@media print{.brand-img.logo-d{display:none!important}.brand-img.logo-l{display:inline-block!important}}
.brand-logo{display:grid;place-items:center;width:36px;height:36px;flex:none}
.brand-logo .brand-img{height:36px}
.solo-logo{margin-bottom:22px}
.solo-logo .brand-img{height:auto;width:200px}
.pub-brand .brand-mark{font-family:var(--f-display);font-weight:700;font-size:14px}
.powered .powered-mark{height:13px;margin-left:3px;vertical-align:-2px;opacity:.85}